Returns Policy

For fastest and easiest returns, please contact us via email [email protected] or you can reach us by telephone at +263 77 870 7909, Monday - Friday 9:00 AM to 6:00 PM CAT for any questions regarding our policy.

General Return Policy

We want you to be satisfied with your purchase. If products purchased from nerds.co.zw do not meet your expectations, you may return them with the packing slip within 14 days of purchase. After 14 days, please refer to the original manufacturer's warranty for product and service issues. You will be refunded the method in which you paid. Original shipping and handling charges will not be refunded. Exclusions apply, please see the Non-Returnable Items list below.

Returned products must be in a new, unused condition, and contain all original packaging and accessories (including all warranty cards and product manuals/instructions). Any product that has been misused or that shows any signs of extensive use will not be returned or exchanged.

Returning a product to us that is not in resalable condition risks forfeiture of product.

Non-Returnable Items

Nerds.co.zw does not accept returns of the following items, without limitation. NOTE: Items that have been opened and used are considered non-returnable.

- Cellphones - Portable Hard Drives - Software licenses - Any item not in its original condition, is damaged or missing parts for reasons not due to our error. - Any items on sale

Returns Process

All products are to be returned to our official address:
104 Garden Court
14th Ave. / R. Mugabe Way.
Bulawayo
Zimbabwe

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or you'll be paid through your original method of payment, within a certain amount of days.

Receiving Refunds

Nerds.co.zw will issue a refund after we receive and process an acceptable return. For items directed to our Returns Center, it can take up to 30 days to receive a refund after you have returned the item (in many cases you'll receive the refund sooner).

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Items Purchased by Other Sellers

If you purchased a Nerds.co.zw product through any of our sales agents around Zimbabwe, those returns or exchanges must go through the sales agent from whom they were bought.

Nerds.co.zw reserves the right to modify its return and exchange policies at any time.